FAQ

Contact Information

Please email us at support@theloyalpup.com and we will respond within 24-48 hours at the very latest. We are available Monday - Friday 9-5pm EST.

Shipping & Returns

When will my order ship?
Please allow for 1-2 business days for processing your order. 

How much is shipping?
Shipping is typically a flat rate of $5 for USPS First Class or $10 for USPS Priority, we ship to all states within the USA.

Incorrect Address?
If your package has shipped with an incorrect address and the package is returned to sender we will charge a flat rate $5 or $10 (depending on the shipping option selected) for the package to be shipped again.

Can I cancel my order?
If your order has yet to be shipped yet, we can process a cancellation however please contact us immediately at support@theloyalpup.com

Can I return my order?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note a return shipping charge of $5 or $10 (depending on the service selected) will be applied to the refund unless the product is damaged or defective.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@theloyalpup.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If your product arrived damaged in any way, please email us your order details along with a description and photo(s) of the item's condition and we will send you a new package.

 

Sizing

Washing Instructions
Please hand-wash or machine wash the bandanas with cold water or spot clean, leaving them out to air dry. This will help maintain the fabric over time. If wrinkles appear, give them a light press with an iron.

What are the dimensions of the bandanas?

All of our bandanas are made for one size fits most pups (10-24" necks) and are designed for comfort and flexibility with 6" ties.

Sizing Image showing bandana fits pups up to 24" neck